Are you listening – truly listening – to your employees? If not, you may be overlooking an easy way to engage and increase employee retention.
According to an article in The HR Director, “Employee listening goes hand-in-hand with creating a positive employee experience, with the former providing the means to better understand what’s happening within a workforce, making more data-driven people decisions, and ultimately, creating a culture great talent wants to join and stay.”
If you have a distributed workforce or manage front-line workers, listening is key to engagement. These workers often feel overlooked and undervalued, so listening can turn that around.
Even if you are “connected” to employees every day through log-ins or daily reports or updates, you are not exactly listening- those actions are part of their everyday tasks. To authentically listen, you have to engage employees in conversation and provide opportunities for them to share their thoughts and ideas.
An annual survey or periodic check-ins are not enough.
With the Truvelop app, meaningful connections are being captured every day. Whether it’s a celebratory post to the Recognition Wall, a culture-focused communication from leadership to the entire organization, or a Team Member sharing their learning takeaways after a weekly 1:1 meeting, through these actions employees and managers come together for the shared purpose of meaningful growth.
Feedback is a two-way street. Don’t just ask them how they are feeling. Ask them if the current policies and procedures or a new program or tool is effective in supporting their needs. Create a safe space for them to feel comfortable being honest in providing feedback.
LinkedIn shares, “Good managers shouldn’t see employees’ concerns as distractions but rather as an opportunity to learn and understand. Responding appropriately and addressing these problems and distractions is the right way to get back on track again and move forward.”