Inside the App: Effective Coaching

November 18, 2021

Recently, we shared the importance of delivering ongoing feedback to keep employees motivated and engaged. Feedback helps foster two-way communication to maintain employee engagement and drive productivity.

Assumptions cannot be made regarding employee performance; it can be impacted by a number of factors – skillset, resources, appropriate goals, personal challenges, team dynamics, and more.

Managers who simply hire employees, assign them tasks or goals, and maintain minimal communication will struggle to build a team of high-performing employees. Employees, no matter how experienced and committed they are to their job, can struggle to perform to expectations without an engaged manager.

Performance without context is meaningless and can only lead to further frustration and decreased motivation if not addressed early. This is when a manager takes on the role of a coach. The primary job of any manager is to help people be more effective in their job.

When completing employee assessments in the Truvelop app, add comments and context. Context matters, and the more of it you provide in your evaluations, the more informative and useful your data becomes over time. In each evaluation, contextual data on team member performance, attitude, and maintenance can be recorded for future reference.

It is more important, however, for managers to check in with employees. Why are they struggling? What barriers are they facing? Opening up that conversation with questions and offering to help work through solutions fosters a stronger level of trust between the Manager and Team Member, increasing engagement.

Understanding the drivers that motivate an employee is critical. Work with your Team Member to create an Individual Development Plan, or IDP – an action-oriented plan to guide employees on their career and development path. An IDP focuses on career goals and is a proactive plan that helps Team Members to achieve their developmental aspirations.

An IDP can help guide conversations, performance evaluation and goal development, which can all be tracked in the Truvelop app.

Managers can increase communication and coaching moments by using the Spark functionality, recognizing wins big and small, providing encouragement for employees that can boost morale.

With the Truvelop app, managers can use the insights on the Team Member dashboard to help guide management strategies. Additionally, the Proactive Management Cue Cards help managers focus on developmental opportunities with suggested ways to encourage or engage an employee based on performance and evaluation data.

Effective managers coach employees to help them feel recognized, meet goals, and realize opportunities for professional growth.

Contact us today to learn more about our modern approach to performance management and development that actually improves the manager and employee relationship. Don’t just take our word for it, see what our Customers have to say.